D&S Diversified Technologies LLP Tennessee CNA FAQ's
Headmaster LLP

Please check the most current version of the candidate handbook on the website for any updates to testing policies.

1. How do I schedule for a test?

2. What do I need to take to testing?

3. How do I reschedule my test?

4. How do I cancel my test?

5. How do I challenge the CNA test in Tennessee?

6. How do I renew my license?

7. How do I get my CNA test results?

8. What score do I need to pass the test?

9. Do you have practice tests available?

10. I only have my training certificate, no registration roster. Can I use that instead?

11. I was certified in another state & want to transfer my license to Tennessee. How do I do that?

12. Where can I take CNA training classes?

 
1. How do I schedule for a test?

Visit www.hdmaster.com to print out the 1101 & 1402 application forms and the testing schedule. Or you may request the handbook and forms by calling 877-201-0758. You need to send the application to D&S DT, PO Box 418, Findlay, OH 45840. Send your payment and a copy of your training certificate or challenge approval letter from the State.
You may also use your individual login information to access your record through the Students/Candidates button. Once you enter your record you will be required to read the information at the bottom of the screen and place a check mark in the attestation box. After you have completed that step, you will be able to click on the "Prepay by Credit Card" to make your testing payment. Once the payment has been made, you will be able to select the test site and date that you would like to test. When you have made your selection, click on the submit updates button to save the selected date and time. You will see a test confirmation on your computer screen if the scheduling was successful.

 
2 .What do I need to take to testing?

You must take a government issued non-expired, signed, photo ID and your social security card. If you arrive without these 2 forms of identification, you will not be permitted to test and you will be considered a no show. The name entered into the database for you must match exactly the name printed on your government issued ID and social security card. If the names do not match exaclty, you will be considered a no show.

 
3. How do I reschedule my test?

If your test is more than 24 business hours, you may call and get one free reschedule over the phone. If you have used your free reschedule you will be required to pay the $35.00 reschedule fee prior to rescheduling. If your test is in less than 24 business hours, you will not able reschedule.

 
4.How do I cancel my test?

You need to put your request to cancel in writing and send it to D&S so that it is received at least 24 business hours prior to your test. If we receive it more than 24 business hours prior to the test, you will receive a refund minus the $25.00 cancellation fee if you were a self pay. If you were TDH funded, the facility will be billed the $25.00 cancellation fee.

 
5. How do I challenge the CNA test in Tennessee?

Visit www.hdmaster.com and print off the challenge application. You may also call the Tennessee Dept. of Health at 615-741-7173.

 
6. How do I renew my license?

Certified Nurse Aides are required to re-certify every two years and must provide verification of having worked at least one 8 hour shift during the past 24 months in a state licenses or certified facility. Renewal information is provided by clicking on the CNA Certification Renewal Information button below the Challange Information, Out of State Nurse Aide Registration and CNA Certification Renewal Information Header. Please contact the Nurse Aide Registry with any questions at 615-532-5171 or 800-778-4504.

 
7. How do I get my CNA test results?

You may access your test results online at www.hdmaster.com. You will need to enter your social security number, test date and date of birth. You will also receive your test results via mail or email 5-7 business days after your test date.

 
8. What score do I need to pass the test?

You must score at least 75% to pass the written test. You must score at least 80% on each skill task and not miss any key steps (bold print in the candidate handbook.)

 
9. Do you have practice tests available?

You may purchase a 100 question practice written test at www.hdmaster.com.

 
11. I was certified in another state & want to transfer my license to Tennessee. How do I do that?

You need to contact the Nurse Aide Registry at 800-778-4504 or 614-741-7173 to see if you are eligible for reciprocity.


 
12. Where can I take CNA training classes?

You may contact the Tennessee Dept. of Health at 615-532-5171 for a list of training programs in your area.